Cancellation/Refund Policy

At 99trendshop.com, customer satisfaction is important to us. However, we do not offer returns or refunds under any circumstances. If you receive a damaged or defective product, you may request an exchange within 7 days of delivery.

To initiate an exchange, please contact us at 99trendshop@gmail.com with your order number and clear images of the damaged product.

Once your request is verified and approved, we will arrange to send a replacement of the same product. Please ensure that the product is unused and returned in its original packaging.

Kindly note:

• Exchanges are only accepted for damaged or wrong products.

• We do not accept exchanges for reasons such as change of mind, dislike of product, or minor color/size variations.

By placing an order on our website, you agree to this return and exchange policy.